IT Operations Engineer
Fictiv, a global manufacturing company, is seeking an IT Operations Engineer to join their team in Bengaluru, India. This role is integral to the Information Technology Operations team, which provides critical support for all technology systems within the organization. The team is responsible for tasks such as setting up IT networks, configuring desktop hardware, managing software, and ensuring security protocols are in place. Collaboration with the Cloud Infrastructure Operations team is essential to maintain secure access to Fictiv's systems for all employees.
As an IT Operations Engineer, your primary responsibilities will include integrating and maintaining current SaaS platforms into Microsoft Entra, developing automation workflows for alerting and monitoring security threats, and assisting in managing various SaaS platforms like Microsoft 365 and Slack. You will also be involved in creating and deploying certificates and access controls for company-wide VPN solutions, deploying and maintaining networking services using Cisco Meraki and FortiGate equipment, and implementing security and facility access controls. Additionally, you will contribute to the development of IT Operations run-books and knowledge bases, enforce security policies to ensure SOC 2 compliance, and design and manage SIEM solutions for threat analysis and detection.
The ideal candidate will have an Associate Degree in Technology, Engineering, Computer Science, or a related field, with technical certifications such as CompTIA Network+, Security+, Cloud+, Cisco Certified Network Administrator, or Microsoft Entra Administrator being preferred. A solid understanding of SOC 2 compliance is essential, and experience with ISO 27001 or NIST 800 is a plus. Candidates should have 5 to 7 years of experience in IT Operations and/or DevSecOps, with at least 3 years of experience configuring and administering medium to large-scale Entra environments, including RBAC measures. Experience in administering Microsoft 365, Atlassian, Slack, and other SaaS tools for a company of over 1,000 employees is also required.
Fictiv offers a comprehensive benefits package, including a monthly virtual work stipend, wellness perks, paid volunteer days, learning and development stipends, paid parental leave, and equity options. The company fosters a diverse and collaborative team environment, with offices in San Francisco, CA; Phoenix, AZ; Guangzhou, China; Pune, Bengaluru, India; and remote-friendly systems to keep teams connected. Fictiv is committed to providing opportunities for growth, offering access to Udemy business courses, leadership coaching for high performers, direct access to executive leadership, and continued education stipends.
Joining Fictiv means becoming part of a team dedicated to transforming how products are made, enabling product creators to innovate faster and more efficiently. The company values a creator spirit, service mentality, and a constant desire to learn, fostering an environment where employees can thrive and contribute to the future of manufacturing.