IT Helpdesk Technician

Job Title: IT Helpdesk Technician

About the Role

We’re looking for a Helpdesk Technician to join our growing IT team and help provide a great technology experience for our employees.

This is a hands-on support role for someone who enjoys troubleshooting, helping people, and taking ownership of problems through resolution. You’ll work across employee support, laptops and devices, SaaS applications, onboarding and offboarding, and general IT operations.

We’re a relatively small IT team, so this isn’t a role where you’ll spend all day resetting passwords or following scripts. You’ll have the opportunity to work across a variety of technologies, learn how our environment operates, and gradually take ownership of more areas as you grow.

What You’ll Do

- Provide friendly and responsive technical support to employees through tickets, chat, and other support channels

- Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues

- Support both macOS and Windows devices

- Help provision, configure, troubleshoot, recover, and refresh employee laptops and other IT equipment

- Support employee onboarding and offboarding, including device and account-related tasks

- Assist with commonly used business applications such as Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms

- Help maintain accurate IT asset and device records

- Take ownership of support requests from initial troubleshooting through resolution or escalation

- Document solutions and contribute to our internal knowledge base

- Identify recurring issues and opportunities to improve our support processes

- Work closely with Systems Administrators when issues require deeper infrastructure, networking, identity, or systems expertise

- Follow established IT and security procedures while handling employee accounts, devices, and company information

What We’re Looking For

- Previous experience in a helpdesk, desktop support, IT support, or simil...