Intake Specialist
The Intake Specialist at Crisp Recruit serves as the initial point of contact for prospective clients seeking legal assistance, particularly in personal injury and criminal law cases. This role is integral to the firm's client intake process, ensuring that each client is appropriately matched with the legal expertise they require. The position is based in Knox, Indiana, at The Nice Law Firm's new office, aiming to expand access to legal services in underserved communities.
In this role, the Intake Specialist manages approximately 25–30 inbound calls daily, directing callers to the appropriate attorneys based on their legal needs and location. They are responsible for scheduling consultations, effectively communicating the value of legal services, and handling objections related to fees. Accurate documentation of client information is essential, utilizing tools like Lead Docket and Filevine, and ensuring thorough follow-up to maintain a seamless client experience.
Candidates should have 2–3 years of experience in a client-facing role involving inbound calls, information gathering, customer service, or intake responsibilities. Strong verbal and written communication skills, with a focus on professional grammar and email etiquette, are essential. While previous legal or medical intake experience is preferred, it is not required. The role demands a proactive approach, attention to detail, and the ability to manage multiple tasks simultaneously.
Compensation for this full-time position ranges from $40,000 to $50,000 annually, depending on experience and qualifications. After six months of employment, employees become eligible to participate in the firm's performance-based incentive program, which includes both firm-level and individual performance components. Additional benefits include health insurance, retirement options, and paid time off.
Crisp Recruit is dedicated to providing professional, compassionate service, embodying the "NICE" philosophy that sets the firm apart. The company values integrity, professionalism, and a client-focused approach, aiming to make a meaningful impact in underserved communities. This role offers an opportunity to be part of a dynamic team committed to delivering high-quality legal services and contributing to the firm's growth and success.