Intake Coordinator
M&A Law Firm, P.C., a dynamic and growing law firm, is seeking a motivated and personable Intake Coordinator to join our team. This critical role serves as the first point of contact for prospective clients, embodying the firm's commitment to excellence and results-driven legal service. As the gateway to our firm, the Intake Coordinator plays a pivotal role in our overall mission, directly impacting our ability to attract and retain clients.
The Intake Coordinator will serve as the initial point of contact for prospective clients, demonstrating empathy, professionalism, and clear communication. Responsibilities include listening actively to prospective client needs, documenting their legal issues, and ensuring every interaction reflects our commitment to excellence. The role also involves following up with leads via phone and email, sending out engagement letters, collecting retainer payments, answering and routing inbound calls, managing scheduling for consultations, and maintaining organized case files in our Case Management System. Additionally, the Intake Coordinator will use our technology platforms—Law Hustle and Smoke Ball—to efficiently manage and track client interactions.
The ideal candidate will have a minimum of a high school diploma, with some college education preferred. Prior experience in sales and customer/client service is essential, along with proficiency in typing, using office suite products, and general computer literacy. Exceptional verbal and written communication skills are required, as well as a friendly demeanor and a passion for getting to know people. Familiarity with legal industry processes is a plus, though a background in litigation is not required. The candidate should be a salesperson at heart, comfortable with closing deals and handling rejection, and possess amazing follow-up skills and a tenacity that aligns with our competitive legal landscape.
Compensation for this role includes an hourly rate ranging from $45,000 to $50,000 per year, dependent on experience, plus an incentive structure tied to retainer agreements—25 retainers booked equals full incentive. A stipend for health insurance is provided, along with a vibrant team atmosphere featuring an onsite gym. The firm is committed to teamwork, with everyone pitching in as needed to meet goals, and offers excellent opportunities for growth within a small but expanding firm. Training includes listening to recorded calls and in-office sessions. This is an onsite role, with candidate travel expenses covered for client round interviews (no relocation costs provided).
M&A Law Firm, P.C. offers a unique blend of professionalism and approachability, priding ourselves on going above and beyond for our clients. Our team is young, friendly, and dedicated, creating a fun yet focused work environment. This role is not just a job but a chance to make a significant impact on our clients' lives and the firm’s success. If you are a driven and empathetic individual who thrives in a team-oriented environment and loves the thrill of making a difference, we would love to hear from you.