Implementation Manager, Data Privacy (DC)
Lavendo partners with startups and high‑growth companies to help them hire top‑tier sales, go‑to‑market, and technical talent. This role is with one of our clients; we’ll share full details about the company and interview process as we get to know you and confirm mutual fit.
ABOUT THE COMPANY
Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 1000 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels.
- Office Location: Falls Church, VA (hybrid 3 days per week)
- Product: AI-powered privacy compliance and data governance platform
- Target Market: Mid-Market and Large Enterprises
Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
THE OPPORTUNITY
We're seeking a talented Implementation Manager to join our client's team in Falls Church, VA. This position is focused primarily on onboarding and implementation—no sales quotas, no upsell pressure—just delivering an exceptional customer experience.
WHAT YOU'LL DO
- Onboarding new customers and ensuring successful implementation of solutions
- Developing and maintaining strong relationships with assigned accounts
- Providing product training and support to customers
- Monitoring customer health and addressing issues proactively
- Collaborating with internal teams to improve customer experience
- Tracking and reporting on key performance metrics
- Focus exclusively on customer satisfaction, training, and exper...