Help Desk IT Technician
Eurofins is seeking a Help Desk IT Technician to provide first-level technical support to end users across the Eurofins E&E national network. This role serves as the initial point of contact for IT support requests and is responsible for resolving hardware, software, and access issues while delivering responsive, customer-focused service. The position is based in Baltimore, MD, and requires working on-site at the Baltimore office five days per week.
Key responsibilities include providing Tier 1 (and limited Tier 2) technical support via phone, helpdesk, email, chat, and in-person within Baltimore-based offices and remote locations. The technician will troubleshoot and resolve issues related to Windows, Microsoft 365, printers, VOIP, mobile devices, and basic networking. Additional duties involve setting up, imaging, configuring, and deploying desktops, laptops, and peripherals for new hires and existing staff, as well as managing user accounts, passwords, and group memberships using Active Directory and/or Entra ID (Azure AD).
Candidates should have 1–3 years of experience in a help desk or technical support role, with strong working knowledge of Windows 10/11 and basic iOS support. Experience supporting Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint is essential. A working knowledge of Active Directory user and group management, as well as a basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN, is required. The ability to troubleshoot desktops, laptops, printers, and peripherals is also necessary.
The position offers a salary range of $50,000 to $65,000 per year. Benefits include comprehensive medical coverage, dental and vision options, life and disability insurance, a 401(k) plan with company match, and paid vacation and holidays. The work schedule is Monday through Friday, from 8:30 a.m. to 5:00 p.m.
Eurofins fosters a collaborative and professional work environment, emphasizing a positive, enthusiastic, and solution-oriented approach to customer service. Employees are expected to support departmental and organizational objectives, adhere to company policies, and maintain a high standard of professionalism in both appearance and demeanor. The company values clear and professional communication with both internal and external stakeholders, fostering respect and inclusivity in all workplace interactions.