Head of UX Research

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

The Head of UX Research at Harvey define and lead the user research strategy for the company. This is a top-of-function role with significant influence on product direction, company priorities, and long-term bets. You will ensure deep, continuous understanding of our users is embedded into how we build, ship, and scale products.

You’ll scale and grow a team of researchers while partnering closely with Product, Design, Engineering, Data, and AI Research to ensure we deeply understand our users and their workflows. You’ll be responsible for building a durable research org, culture, and operating model that scales with the business.

This role has company-wide impact, defining how deeply the company understands its...