Head of Trust & Safety

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love

RESPONSIBILITIES

- Own the safety of AI output to teachers and students: policy, model-level guardrails, evals, red-teaming, and incident response.

- Own the trust posture with districts: safety documentation, RFP and school-board responses, and alignment with state AI-in-education guidance.

- Develop safety evaluations and monitoring as integral components of product infrastructure; ensure that each new tool includes safety acceptance criteria established during the scoping phase, rather than at launch.

- Own student-facing safety specifically: age-appropriate content, self-harm and crisis handling, and escalation paths to educators.

- Run the safety incident process end to end and own the postmortem loop back into product and engineering.

- Partner with Legal on COPPA, FERPA, state privacy laws, and emerging AI regulation. T&S owns the operational reality; Legal owns the legal position.

- Build and lead a small team (1–3 to start), scaling the function through 2027.

QUALIFICATIONS / COMPETENCIES / SKILLS

Must Haves

- Has owned trust & safety or responsible AI for a consumer or youth-facing product at scale: real incidents, real policy decisions, real regulators.

- Hands-on with LLM safety: evals, classifiers, prompt/system-level guardrails, red-teaming. Can read an eval result and say what to change.

- Has made safety a velocity enabler, not friction — builds guardrails as infrastructure so teams ship faster with confidence.

- Makes judgment calls under ambiguity and owns them publicly, to distric...