Head of KYCB Operations (Southern Europe)
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as Head of KYCB Operations - Southern Europe and lead the scaling of our operations across Italy, Spain, and Portugal. You will partner closely with our Managing Director - Southern Europe, senior leaders and cross-functional teams to replicate our successful regional structure and ensure we balance operational efficiency with strict compliance and superior customer experience.
👩💻🧑💻 As a Head of KYCB Operations (Southern Europe) at Qonto, you will
• Lead and scale the KYCB operations for three key markets (Italy, Spain, Portugal), adapting our global standards to local regulatory requirements.
• Manage and develop a team of Team Leads as an experienced manager of managers, driving high performance and supporting their continued growth and effectiveness in role.
• Drive operatio...