Head of Internal Tools Engineering
ABOUT THE ROLE
You will architect, build, and scale the internal technology ecosystem that accelerates workforce productivity, eliminates operational friction, and gives the company a compounding infrastructure advantage. You will treat internal tools with the same product rigour and user-centricity as any external product — because the quality of internal systems directly determines organisational velocity.
You will lead a cross-functional engineering team, make high-stakes build-vs-buy decisions, and drive AI adoption into internal workflows. This role requires someone who can see the company’s operational architecture as a system design problem and solve it with software.
WHAT YOU WILL DO
Internal Platform Strategy & Roadmap
- Own the end-to-end strategy and roadmap for all internal tools, platforms, and automation — treating internal technology as a product, not a cost centre.
- Make strategic build-vs-buy decisions, knowing when a custom-built solution creates a lasting advantage and when a SaaS tool is the right answer.
- Map current and next-state process flows across the entire internal toolchain and lead systems transformation for internal teams.
Systems Architecture & Engineering
- Architect and maintain the full engineering lifecycle for internal platforms — from ideation and design through deployment, iteration, and deprecation.
- Build seamless, API-first ecosystems that integrate internal tools across HR systems, finance platforms, knowledge management, CRM, and developer infrastructure.
- Own system reliability and operational resilience: establish success metrics for uptime, performance, and employee productivity.
- Design scalable, secure architectures using cloud-native principles, microservices, and modern integration patterns.
AI & Automation
- Lead the strategy for integrating AI and LLMs into internal workflows — reimagining how knowledge is shared, decisions are supported, and work is executed across the organisati...