Hardware Operation Lead
ABOUT FLUIDSTACK
At Fluidstack, we’re building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light.
We’re working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world-class infrastructure. We treat our customers’ outcomes as our own, taking pride in the systems we build and the trust we earn. If you’re motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next.
ABOUT THE TEAM
The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end to end lifecycle of hardware fleet, providing various infrastructure solutions and services ensuring that they are scalable and are reliable.
RESPONSIBILITIES
- Install, deploy and support the configuration of server and network gears.
- Work within rotating shifts or hold on-call pager to meet 24/7 SLAs.
- Replace server and network device parts as needed while maintaining asset accuracy.
- Assist network troubleshooting with cabling diagnosis and replacement
- Maintain high system reliability by prioritizing and resolving tickets efficiently, support escalation from lower layer technicians.
- Manage incident as the first responder onsite while getting support from SMEs of datacenter engineering and infrastructure domains.
- Provide onsite services to support many other initiatives and continually maintain positive and collaborative working relations with customers, partner teams, vendors, and internal stakeholders.
BASIC QUALIFICATIONS
- Server Hardware Troubleshooting experience, including server booting (POST, BIOS, PXE, IPMI, BMC etc.)
- Network protocols (TCP/IP, Ethernet...