Growth Account Executive, SMB
Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.
We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.
*This is an existing vacancy
ABOUT THE ROLE
As a Growth Account Executive for our SMB segment, you will focus on identifying and executing upsell and cross-sell opportunities within our existing customer base. You'll play a critical role in driving upsell revenue by understanding customer needs, presenting compelling upgrade opportunities, and leveraging data-driven insights, while collaborating with Customer Success and Product teams to optimize expansion strategies.
RESPONSIBILITIES
- Identify and execute upsell and cross-sell opportunities by analyzing customer usage, license utilization, and engagement data.
- Conduct discovery and expansion calls to uncover customer needs and align them with higher-tier plans and additional features.
- Maintain and enhance customer relationships to ensure long-term value and account expansion.
- Develop and implement automation playbooks that trigger expansion opportunities based on customer activity.
- Present data-driven recommendations to customers that align with their evolving goals and business needs.
- Work closely with the Product team to relay customer feedback that informs future developments and optimizations.
- Consistently meet or exceed expansion revenue targets and contribute to the overall sales t...