Global Intake Specialist - Bilingual
The Global Intake Specialist - Bilingual at The Law Offices of Gonzalez & Associates serves as the initial point of contact for prospective clients, playing a pivotal role in converting leads into clients. This remote position requires fluency in both English and Spanish to effectively communicate with a diverse clientele. The firm, established in 2007, specializes in personal injury law and offers services in bankruptcy, immigration, and family law, with offices across Florida, including Miami, Tampa, Orlando, and Coral Gables.
In this role, the specialist will conduct initial intake conversations via phone and messaging applications, ensuring a high-touch, empathetic experience. Responsibilities include building rapport with prospective clients, managing expectations, gathering essential client information, and converting qualified leads into signed clients using a consultative, relationship-based sales approach. The position also involves providing intake support during later hours and occasional weekends to accommodate clients in different time zones.
Candidates should possess bilingual proficiency in English and Spanish, with the ability to speak, read, and write effectively in both languages. A strong customer service focus is essential, demonstrated through experience in providing empathetic, client-centered service and the ability to build rapport quickly. Sales experience, particularly in professional services or customer-facing roles, is preferred. Familiarity with communication tools such as RingCentral and messaging applications is advantageous.
Compensation details are not specified in the available information. The firm offers a flexible remote work environment, allowing the specialist to impact client growth and success from any location. Additional benefits and perks are not detailed in the provided information.
The Law Offices of Gonzalez & Associates fosters a supportive environment that encourages growth and mentorship, leveraging cutting-edge technology to enhance service delivery. The firm is dedicated to achieving outstanding results for its clients, emphasizing empathy and communication. This role offers an opportunity to make a significant impact in the legal field while working remotely.