Forward-Deployed Engineer

ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at:

ABOUT THE ROLE

RubyLabs is building a payment orchestration system consisting of:

- A JavaScript frontend SDK for payment forms

- A Golang backend API

- An internal CRM

Our platform is integrated into multiple products and workflows, where correct integration, clear documentation, and fast feedback are critical to successful payment processing.

We are looking for an Integrations Engineer who will act as the technical bridge between our platform and the products integrating it. This role combines frontend engineering, integration support, product understanding, and customer-facing communication.

In this role, you will:

- Work closely with internal and external product teams integrating our payment solution

- Help products correctly integrate our frontend JavaScript SDK and backend APIs

- Be deeply familiar with how our system behaves in real-world integrations

- Feed real integration issues, edge cases, and gaps back to the engineering team

This is not a classic support role — you will write code, read code, debug integrations, and help shape both the SDK and the documentation based on real usage.

ABOUT THE ROLE

You will be the person who:

- Helps products embed and configure our payment form SDK

- Answers integration questions in support channels

- Tests integrations and reproduces issues

- Distinguishes bugs vs incorrect usage vs documentation gaps

- Ensures our documentation matches actual API and SDK behavior

You will work closely with backend engineers, frontend SDK developers, and product managers to improve integration quality and...