Field Operations Manager
The Field Operations Manager at Via Transportation is a pivotal role within the Operations team, responsible for overseeing the daily operations of Via's transportation services in Prescott, Arizona. Via Transportation is a leading transportation technology company that provides software and operational services for on-demand and shared public transit, aiming to create public transportation systems that offer greater access to jobs, healthcare, and education.
In this role, the Field Operations Manager will manage the daily onsite operations, ensuring the provision of safe, reliable, and accessible transportation services to riders. Key responsibilities include making informed, real-time decisions regarding fleet management, driver supply, compliance, and addressing unexpected issues promptly to maintain service excellence. The manager will also guide and support drivers, fostering strong relationships, addressing concerns, and ensuring they are equipped to deliver high-quality service. Additionally, the role involves analyzing rider and community feedback to implement operational improvements and utilizing data and technology to enhance service efficiency and rider experience.
Candidates should possess operational experience with a background in people management, logistics, customer service, or process-oriented work. Strong relationship-building skills are essential, as the role requires earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. A hands-on and proactive approach is necessary, with a preference for fieldwork and problem-solving in real-time. The ability to think both tactically and strategically to address immediate issues and develop long-term solutions is crucial. A mission-driven mindset, motivated by expanding access to transportation and improving community mobility, is also important.
The compensation for this position includes a salary range of $63,000 to $72,000 per year, with the final salary determined by the candidate’s experience, knowledge, and skills. Via offers a comprehensive benefits package, including free medical plans and 401(k) matching.
Via Transportation is committed to creating public transportation systems that provide greater access to jobs, healthcare, and education. Joining Via offers the opportunity to be part of a mission-driven company at the forefront of transforming public mobility. The role provides a chance to make a tangible impact on community transportation services and contribute to the company's growth and success.