Field Operations Manager
The Field Operations Manager at Via Transportation is a pivotal role within the Operations team, responsible for overseeing the daily operations of Via's transportation services in St. Louis, Missouri. Via Transportation is a technology company that provides software and operational services to enhance public transportation systems, aiming to create more accessible and efficient transit networks.
In this role, the Field Operations Manager will ensure the smooth operation of transportation services, making real-time decisions regarding fleet management, driver supply, compliance, and addressing unexpected issues to maintain high service standards. The manager will also guide and support drivers, fostering strong relationships and ensuring they are equipped to deliver excellent service. Additionally, the role involves analyzing rider and community feedback to implement operational improvements and using data and technology to monitor service performance and enhance efficiency.
Candidates should have experience in operations, people management, logistics, customer service, or process-oriented work. Strong relationship-building skills are essential, as the role requires earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. A hands-on and proactive approach is necessary, with a preference for fieldwork and problem-solving in real-time. The ability to think both tactically and strategically to address immediate issues and develop long-term solutions is crucial. A mission-driven mindset focused on expanding transportation access and improving community mobility is also important.
The compensation for this position includes a salary range of $65,000 to $75,000 per year, with the final salary determined by the candidate's experience, knowledge, and skills. The benefits package is comprehensive, offering free medical plans and 401(k) matching.
Via Transportation is committed to creating public transportation systems that provide greater access to jobs, healthcare, and education. The company offers an exciting opportunity to be at the forefront of public mobility, with a focus on innovation and community impact. Joining Via means contributing to the transformation of public transit through technology and operational excellence.