EUC Technician

EUC EngineerResponsibilities:Working in the EUC Team based from Farnham.To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes.Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriateManagement of Hardware Stock for specific contracts including internal assetsManage and maintain internal asset registerComplete hardware assessments of customer equipmentComplete pre-deployment setup activities on variety of end user devicesUtilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deploymentsManage logistics through courier partners for the sending and receiving of equipment throughout the organisationComplete and maintain accurate timesheets with a commercial awareness of billable worksContinual assessment and improvement of team processes and proceduresGeneral:Contributing to continuous functional development and work planningPlanning and improving own performance against objectives set in the 121 and PDR schemesAttending and fully participating in internal and external meetings and events as requiredUndertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisationAt all times, maintain confidentiality and adhere to the Data Protection Act 2018Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.