Enterprise Customer Success Manager
The Enterprise Customer Success Manager at Canva is responsible for nurturing and expanding relationships with strategic enterprise accounts. This role involves leading the post-sale journey, including onboarding, training, adoption, and advocacy, to ensure high customer satisfaction and engagement. The position is based in Austin, Texas, with a hybrid work model requiring 1-2 days per week in the office.
Key responsibilities include understanding customer objectives through relationship building and multithreading, identifying growth opportunities within existing accounts, and collaborating closely with account teams to drive renewals and expansions. The role also involves creating and implementing best-in-class processes and practices, as well as working with cross-functional teams to identify product improvements and keep clients informed about new features and offerings.
The ideal candidate has a proven track record of exceeding quotas, with over three years of enterprise-level post-sales experience in B2B SaaS. They should be commercially minded, capable of strategic thinking to identify growth opportunities, and adept at using data and analytics to support conversations and influence decision-making. Strong communication skills, adaptability, integrity, resourcefulness, and a desire for continuous improvement are essential qualities for success in this role.
Canva offers a range of benefits, including equity packages, health benefits plans, a 401(k) retirement plan with company contribution, an inclusive parental leave policy, and an annual Vibe & Thrive allowance to support wellbeing, social connection, and office setup. Flexible leave options are also available to empower employees to take time to recharge and support personal needs.
Joining Canva means becoming part of a rapidly growing company that values creativity, collaboration, and continuous learning. The company fosters a dynamic and inclusive culture, providing opportunities for professional growth and development while working on innovative products that redefine how the world experiences design.