Engagement Manager
is seeking an Engagement Manager to lead the end-to-end delivery of customer activations within its Professional Services organization. This role involves coordinating cross-functional teams, including Consultants and Technical Architects, to ensure successful project execution for enterprise clients. The Engagement Manager will be instrumental in applying AI and automation to enhance project delivery and customer outcomes.
Key responsibilities include managing the full implementation lifecycle—from kickoff and planning through discovery, configuration, testing, go-live, and handover. The role requires overseeing project scope, schedule, budget, resources, governance, and dependencies, while proactively identifying and mitigating risks. Additionally, the Engagement Manager will lead change management activities to align Gong’s capabilities with customer objectives and drive adoption.
Candidates should have over six years of experience in project management or consulting, with a proven track record in leading complex, high-value engagements. Strong project management skills, including scope, schedule, budget, and resource management, are essential. Experience in AI and automation is highly desirable, as is the ability to apply these technologies to improve project planning, delivery, and stakeholder communications.
offers a comprehensive benefits package, including health coverage, learning stipends, flexible time off, and more. The company has been recognized as a Great Place to Work for six consecutive years, reflecting its commitment to employee satisfaction and development. Gongsters are encouraged to join employee communities that celebrate different perspectives and create a strong sense of belonging.
fosters a culture of innovation, collaboration, and continuous improvement. Employees are encouraged to challenge conventional wisdom and prioritize long-term goals. The company emphasizes transparency, trust, and the importance of enjoying the journey, creating an environment where team members can thrive both professionally and personally.