Director of Forward Deployed Engineering, NORAM

Taktile is building the infrastructure that enables financial institutions to become truly AI-native. As our customer base grows, we're looking for a Director of Forward Deployed Engineering to lead our NORAM FDE organization and scale how we deliver complex AI and decisioning solutions into production.

This is a hands-on leadership role for someone who has led teams of Forward Deployed, Implementation, or Delivery Engineers through complex enterprise deployments. You’ll lead a team of 15-20 FDEs while also acting as a senior technical leader on our most challenging customer engagements. You’ll help define the operating model, tooling, and standards that allow an FDE-led delivery organization to move quickly while consistently delivering production-grade solutions and measurable customer value.

What You'll Do as Director, Forward Deployed Engineering

- As a coach:

- Lead a team of 15-20 FDEs in our NORAM region to ensure signed contracts are delivered in production with solid, measurable business value.

- Own the Quarterly Go-live ARR metric for NORAM region.

- Own team operations e.g. monitor signed contracts backlog, manage implementation pipeline, assign project staffing, monitor team capacity, review project milestones, evaluate and sign off project outcomes, etc.

- Scale our FDE-led delivery motion by working closely with Engineering and Product teams to build and maintain the FDE tooling library and ensure flexibility, reusability, and maintainability in the FDE operating system layer.

- Advocate for your team's priorities with Product and Engineering leaders, securing the resources to unblock and accelerate key implementations.

- Hire and develop FDEs to keep pace with the business.

- As a player:

- Act as principal FDE and solution architect on our most complex deployments, owning enterprise, production-grade design.

- Bring technical expertise and authority to lead problem solving sessions wit...