CX Specialist - French & Spanish Speaker
The CX Specialist - French & Spanish Speaker at Wellhub is a pivotal role within the Customer Experience team, focusing on delivering high-quality support to end users. Wellhub, headquartered in New York City with a global presence, is dedicated to revolutionizing workplace wellness by connecting employees to a comprehensive range of fitness and wellness partners through a single subscription.
In this position, the specialist will manage communications across multiple channels, including email, chat, and phone, addressing complex and escalated inquiries. Responsibilities encompass diagnosing technical issues, handling high-friction situations, and providing tailored solutions to ensure user satisfaction and long-term retention. Additionally, the role involves maintaining accurate CRM records, categorizing tickets promptly, and collaborating with various departments to support overall operations.
Candidates should have completed high school or technical school, with a degree being advantageous. Proficiency in CRM systems such as Zendesk, Darwin, or Salesforce is required, along with excellent grammar and computer skills. Familiarity with Google Workspace is a plus. Previous experience in customer experience roles, particularly in multi-channel and written support, is essential. Native proficiency in French and a strong command of Spanish are mandatory, while English proficiency is considered beneficial.
Wellhub offers a comprehensive benefits package, including a free Gold membership providing access to onsite gyms, digital fitness programs, and online wellness resources. Health insurance is provided, and the company embraces a flexible work model, offering hybrid and remote options. Employees receive a minimum of 25 days of paid holiday per year, with additional days based on tenure, and 100% paid parental leave for all new parents.
The company fosters a culture that values wellbeing, collaboration, and diverse perspectives, encouraging employees to take ownership of their roles and personal wellness. With opportunities for career growth, continuous learning, and a supportive environment, Wellhub is committed to shaping a healthier, more balanced world for its employees and users alike.