Customer Support Specialist
Canva is seeking a Customer Support Specialist to join our Manila office, contributing to our mission of empowering users worldwide. This role is integral to our Customer Happiness Team, which is dedicated to delivering exceptional support experiences. Operating on a 24/7 rotating shift schedule, the position offers a hybrid work setup, combining both in-office and remote work to accommodate global customer needs.
As a Customer Support Specialist, you will engage directly with users through email, chat, and phone channels, addressing a diverse range of inquiries related to accounts, billing, print services, and technical support. Utilizing AI-powered tools, you will enhance response quality and efficiency, ensuring timely and empathetic resolutions. Collaboration with cross-functional teams is essential to tackle complex issues and continuously improve the user experience.
The ideal candidate possesses experience in customer service roles, particularly in technical support or enterprise (B2B) environments, and is adept at managing live interactions with agility. Proficiency with AI tools to optimize workflows is highly valued, along with the ability to thrive in fast-paced, high-volume settings. Strong organizational skills, a collaborative spirit, and a commitment to continuous learning are essential. A deep sense of empathy and alignment with Canva's values of being a good human and a force for good are crucial. Fresh graduates are encouraged to apply.
Canva offers a comprehensive benefits package, including equity options to share in the company's success, inclusive parental leave for all parents and carers, and an annual Vibe & Thrive allowance to support wellbeing, social connection, and workspace setup. Flexible leave options are also available to help employees recharge and give back to the community.
Joining Canva means becoming part of a vibrant, collaborative culture that values innovation and personal growth. With opportunities to work on impactful projects and a commitment to professional development, this role offers a fulfilling career path for those passionate about delivering outstanding customer experiences.