Customer Support Associate - Accounting

ABOUT LONE WOLF
 
We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one. With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Job Summary:
 
Provide technical support and troubleshooting to our customers via phone, email, and chat. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to creating an experience that is Human, Easy, and Smart.
 
Essential Responsibilities and Duties:
Supporting customers via email, chat and telephone on our proprietary software products.
Log details of all support sessions and customer challenges in our ticketing system.
Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges.
Efficiently answer customer questions while displaying excellent email and telephone etiquette.
Recognize opportunities for improving product and customer experience based on the feedback you receive.
 
Qualifications:
1-2 years of experience in Customer Support is preferred.
Knowledge of accounting principles required
Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.
 
Knowledge/Skills/Abilities:
Customer Centric (Relationship Building) – A passion for customers and a desire to deliver an experience that is personalized to each customer’s needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
Attention to De...