Customer Support Agent
As a Customer Support Agent at Via, you will serve as the vital link between our innovative transportation technology and the communities we serve. Via is dedicated to transforming public transit by providing greater access to essential services such as employment, healthcare, and education. Our platform acts as the technological backbone for modern transit networks, converting outdated and fragmented public transportation systems into efficient, data-driven digital networks. With numerous agency partners worldwide, Via is recognized as a leading provider of transportation technology and services.
In this role, you will proactively manage daily operations, adjusting plans based on real-time inputs from drivers, riders, and the Operations team. Your responsibilities will include scheduling and booking rides to ensure a smooth and efficient customer experience, providing prompt assistance to drivers and passengers via phone and email support, and effectively addressing live operational issues to prioritize customer satisfaction. Additionally, you will leverage your knowledge of Via's products and services to make informed decisions with minimal guidance, acting as the final decision-maker for escalated support issues.
The ideal candidate will thrive in fast-paced environments, demonstrating the ability to make sound decisions quickly, manage multiple tasks simultaneously, and prioritize effectively. Being tech-savvy and adaptable to new software is essential. Strong communication skills are crucial, as you will need to connect with people over the phone and email, addressing their concerns with empathy and clarity. A proactive and observant approach is necessary to anticipate and prevent potential issues, and a strong team-oriented mindset will enable you to collaborate effectively across various departments.
This position offers a competitive salary of $18 per hour, with shifts from 8:00 AM to 4:30 PM, Monday through Friday. While the role is based in Baton Rouge, LA, Via offers flexibility in scheduling to accommodate individual needs, with some availability outside standard hours to support our 24/7 operations. We provide a comprehensive benefits package, including medical plans and 401K matching, to support your health and financial well-being.
Joining Via means becoming part of a mission-driven company at the forefront of public mobility innovation. As a Customer Support Agent, you will gain hands-on experience across operations, technology management, and on-demand mobility, contributing to the evolution of transportation systems worldwide. If you are passionate about making a tangible impact and eager to be part of a dynamic team, we encourage you to apply.