Customer Support Agent - Slovenian/Croatian Speaking

BrainRocket is seeking a Customer Support Agent fluent in Slovenian and Croatian to join our dynamic team in Warsaw, Poland. As a global company specializing in Fintech, iGaming, and Marketing solutions, we pride ourselves on innovation and rapid growth across multiple European markets. This role offers an opportunity to be part of a vibrant, international team dedicated to delivering exceptional customer experiences.

In this position, you will engage with customers through online chats and emails, maintaining a prompt and empathetic approach to address inquiries and resolve complaints. A deep understanding of our products is essential to provide accurate information and ensure customer satisfaction. Your day-to-day responsibilities will focus on delivering professional support and fostering positive relationships with our clientele.

The ideal candidate will possess proficiency in both written and spoken Slovenian, Croatian, and English. A proactive attitude, strong communication and negotiation skills, and keen attention to detail are crucial. While previous experience in a support role is advantageous, we value a customer-centric mindset and the ability to adapt in a fast-paced environment.

We offer a competitive remuneration package, flexible work hours with shift options, and opportunities for career and professional growth within the company. Additionally, employees benefit from corporate events, team-building activities, and the experience of working within an international team.