Customer Success Manager

ABOUT NABLA

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

We are seeking an experienced Customer Success Manager to join our growing team.

In this role, you will be the primary point of contact for our France accounts, ensuring their success and satisfaction with Nabla.

You will manage relationships with customers, drive product adoption, work with our France sales team to ensure retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

Our offices are based in Paris (Arts et Métiers), with a policy of 2 days remote, 3 days in office.

This role is also open to remote-based candidates (within France), requiring a presence in Paris 2 days every 2 weeks (travel expenses assured by Nabla)

Key Responsibilities

- Customer Relationship Management: Develop and maintain strong relationships with users, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders. Ensure adoption at every stage: from pilot/test phases to large scal...