Customer Success Manager, High Touch

Intercom is seeking a Customer Success Manager (CSM) to join our team in Dublin, Ireland. As a CSM, you will work closely with a diverse range of customers to help them realize the full value of their Intercom investment. Intercom is a leading AI Customer Service company, trusted by nearly 30,000 global businesses, dedicated to transforming customer experiences through innovative solutions.

In this role, you will develop trusted advisor relationships with customers at the C-suite and executive levels, guiding them through the adoption and expansion of Intercom's AI products. Your day-to-day responsibilities will include creating and executing customer success plans, conducting strategic planning sessions, and proactively identifying opportunities to drive product adoption and long-term growth. Additionally, you will collaborate with internal teams to address customer needs and provide feedback to enhance our offerings.

The ideal candidate will have over five years of experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably within SaaS or technology companies. You should possess a strong understanding of SaaS business models, the ability to support complex enterprise customer needs, and a proven track record of establishing yourself as a trusted advisor. Excellent communication skills, self-motivation, and the ability to build lasting relationships are essential.

Intercom offers a competitive salary and equity in a fast-growing start-up, along with comprehensive health and dental insurance, a pension scheme with matching up to 4%, and life assurance. Employees enjoy daily lunches, a fully stocked kitchen, and regular compensation reviews to reward great work. The company also provides unlimited access to best-in-class AI tools, encouraging experimentation and innovation.

Joining Intercom means becoming part of a company that values pushing boundaries, building with speed and intensity, and consistently delivering incredible value to customers. With a commitment to diversity and inclusion, Intercom fosters a collaborative and supportive work environment, offering ample opportunities for professional growth and development.