Customer Success Manager
As a Customer Success Manager at Checkr, you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.
In this role, you will support a wide range of tactical account responsibilities including but not limited to issue tracking and follow-up, data and trend analysis, meeting coordination and management, and business review preparation. You will develop a comprehensive understanding of your respective clients to contribute to planned and strategic initiatives. Additionally, you will collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings. You will also be the voice of the customer and partner with cross-functional teams to provide visibility on customer issues and feedback across internal Checkr teams, overseeing multiple customer projects throughout their lifecycle including expansions, implementations, integrations, and enhancements.
The ideal candidate will have 1-3 years of client-facing experience in customer success, sales, account management, or customer service. General knowledge of software applications such as Salesforce and Google Apps is required. A strong customer focus is essential, with the ability to view customer success as your own. Excellent written and verbal communication skills are necessary to simplify complex topics in a friendly and approachable manner. Acute attention to detail is important to track high-volume tactical program elements across multiple customers. Flexibility and the ability to juggle and complete multiple priorities and projects in a fast-paced environment are also key. A quick learner who is excited to take on challenging new projects and enjoys planning, executing, iterating, winning, and celebrating individual and collective success will thrive in this role. Experience in the SaaS or Human Resources space is a plus. An A-player mindset with a strong bias for action is desired: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
Checkr offers a fast-paced and collaborative environment with a learning and development allowance. Competitive compensation and opportunities for advancement are available. Employees receive 100% medical, dental, and vision coverage, as well as up to $25K reimbursement for fertility, adoption, and parental planning services. A flexible PTO policy and a monthly wellness stipend are also provided.
At Checkr, we believe an in-office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.