Customer Success Manager - AEV / BAS - EMEA

🌀 THE COMPANY

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 THE ROLE

We're looking for a Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. You will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 YOUR RESPONSIBILITIES

- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal

- Build strong, proactive relationships with customers in the EMEA

- Identify and support opportunities for upsell and cross-sell in partnership with Sales

- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively

- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets

- Collect and share customer feedback internally to improve product and service quality

- Track success metrics and use data to inform customer strategy and engagement

- Occasional travels to meet with customers and attend company events

🤝 WHO YOU’LL WORK WITH

- You will report to the Manager of Customer Success EMEA

- Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams

- Partner with regional teams to serve a diverse customer base

- Collaborate cross-functi...