Customer Success and Implementations Manager, Juno
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As Juno scales, delivering a seamless, high-quality customer experience is critical. This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers.
In this role, you'll manage customers from kickoff to go-live to expansion—ensuring smooth launches, strong adoption, and measurable long-term value. You’ll run a disciplined implementation process, build trusted relationships, and step into more strategic conversations as customer complexity grows. You should be comfortable leading technical discussions while also serving as a strong, long-term partner to your customers.
This is an opportunity to get in early and help shape the Customer Success program—and the broader Juno business—as we scale. If you enjoy wearing multiple hats and having real ownership, this role is for you.
Ramp recently acquired Juno to tackle a massive, unsolved problem: guest travel and expense. In this role, you’ll operate as part of Juno—a startup within Ramp—focused on building this...