Customer Solutions Architect
ABOUT THE COMPANY
Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.
ABOUT THE ROLE
We're looking for a Customer Solutions Architect to join our Field Engineering team. This is a deeply technical, customer-facing role focused on helping teams deploy and operate Braintrust in production environments.
You’ll work with platform, DevOps, and ML infrastructure teams at leading AI-forward organizations to ensure Braintrust is running reliably — whether in our managed cloud or in their own environments. Braintrust is used to evaluate and monitor LLM-powered applications, and you’ll play a critical role in enabling those evaluation workflows by ensuring the underlying infrastructure is sound. You’ll support deployments, troubleshoot issues across layers, and guide best practices for scale, security, and maintainability.
This role blends solution design, proactive support, and infrastructure guidance — ideal for someone who enjoys solving real-world problems with code, systems knowledge, and deep customer empathy.
WHAT YOU’LL DO
Customer Enablement & Support
- Act as a trusted advisor to customers deploying and scaling Braintrust in production environments.
- Lead onboarding and implementation engagements, including assisting with setup of customer-hosted infrastructure, configuration of observability pipelines, evaluation workflows, and integrations with third-party tools.
- Help debug customer issues across layers (e.g., SDKs, cloud infrastructure, model outputs), coordinating with product and engineering when needed.
- Own proactive health checks, upgrade support, and reliability best practices for customers runni...