Customer Service - Self Storage Manager
Public Storage, the leading provider in the self-storage industry, is seeking a Customer Service - Self Storage Manager to join our team. This role offers the opportunity to work independently across multiple locations, both indoors and outdoors, ensuring our facilities meet the highest standards and our customers receive exceptional service.
Key responsibilities include assessing customer storage needs and recommending appropriate solutions, including the sale of packing and moving supplies. The manager will conduct daily inspections of storage units to confirm inventory and availability, audit cash drawers, make bank deposits, and assist customers with payments, including making reminder and collection calls as necessary.
Candidates should have experience in customer service-oriented sales environments such as retail, restaurant, fast food, or other service-based industries. A valid driver's license and the use of a personal vehicle for work-related travel between locations are required, with mileage reimbursement provided. Physical requirements include the ability to lift and move items up to 35 pounds, navigate facilities that may involve climbing stairs and opening large doors, and perform cleaning and maintenance tasks to maintain the property's appearance.
The position offers a competitive hourly wage of $15.00, with flexible full-time schedules between 9:30 am and 6:00 pm (weekends until 5:00 pm). Employees working an average of 20+ hours per week become eligible for benefits, including medical, dental, vision, 401(k) with match, paid time off, sick time, and flexible spending accounts. Additional perks include company-paid life and accidental death insurance, exclusive vendor discounts, and performance-based bonuses.
Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute, with employees voting the company as having Best Career Growth, ranking in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Joining our team offers growth opportunities and the chance to be part of the industry's leading company.