Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.

THE ROLE

A contractor needs a certificate before they can walk onto a job site. A payment failed. A customer thinks a policy change is already done when it is not. You pick up the call, establish what is actually true, and keep ownership visible until the request is complete. Small-business owners are used to a broker who never calls back. You are the reason ours do.

Harper is building service around a simple promise: the customer can always see what is true and who owns the next action. AI surfaces the account, preps the routine work, and drafts the follow-up. What is left is judgment on the phone — hearing the difference between confused and genuinely upset, catching the thing the customer did not say, knowing exactly who to pull in when the problem is bigger than the call — and the follow-through that closes the loop. That part is you.

You do not need an insurance background to start. We teach the systems, the playbooks, and the vocabulary. Quoting and coverage advice belong to licensed teammates, so you will never be asked to advise on a policy. Everything else, you carry as far as it goes. There are real paths from this seat into licensed service, sales, and operations.

WHAT YOU'LL DO

- Answer inbound calls with judgment. Pull up the account, understand the real request, and explain the next step in plain language. Tell the customer who owns the nex...