Customer Service Case Assistant
Hi, we’re Optima Legal, part of the PEXA Group.
We know you’ll Google us before applying, so let’s keep this brief. At Optima Legal, we are a specialist property law firm, with an Alternative Business Structure (ABS) status. We are proud to be a conveyancer of choice for 8 out of 10 major banks and lenders in the UK and have more than 300 UK-based employees who deal with thousands of conveyancing transactions between them every day. The team is led by a group of experienced, specialist solicitors who are equipped to handle the most complex of remortgage transactions.
Why join Optima Legal?
Great question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms – who together achieve outstanding results. Our transparent approach and open-door policy make Optima Legal a great place to work and as our business expands, we are looking for ambitious, talented people to join us.
As a Customer Service Case Assistant, you’ll be the friendly, trusted voice guiding customers through their remortgage journey. Whether you’re answering inbound calls, responding to messages, or resolving online enquiries, your focus will be on delivering clear, reassuring, and efficient service.
You’ll help customers feel confident, supported, and informed, making their remortgage experience as smooth and stress-free as possible, even on the busiest days. With the support of intuitive online tools and automation, you’ll have everything you need at your fingertips to deliver exceptional service and thrive in a high-volume, customer-focused environment.
The preferred contact method for our customers is by phone — meaning every day is fast-paced, dynamic, and never dull. To ensure you have the right support and structure, our planning team provides daily schedules to help balance workloads and maintain availability for our customers.
This is more than just a role – it’s an opportunity to grow in a supp...