Customer Reliability Engineer (CRE)
The Customer Reliability Engineer (CRE) at Arista Networks is a critical technical role dedicated to supporting customer environments to ensure optimal operation and high reliability of Arista's software-driven networking solutions. This collaborative team partners directly with customers to address operational issues and support product adoption, working closely with both engineering and support teams to streamline and enhance service delivery. Arista Networks is a well-established leader in cloud networking, recognized for pioneering large-scale data center and campus solutions.
Day-to-day responsibilities involve deep engagement with customer deployments, troubleshooting complex network problems, implementing network solutions, and acting as an escalation point for technical support teams. CREs proactively analyze customer environments to identify potential risks or areas for improvement, focus on root cause analysis, and drive the resolution of challenging cases. They also have the opportunity to share insights with product and engineering teams to enhance Arista’s offerings.
The position requires a solid foundation in networking, hands-on experience with routing, switching, and network operations, as well as proficiency with Linux systems. Candidates should possess strong troubleshooting skills, familiarity with network automation tools, scripting abilities, and a customer-oriented mindset. Experience with Arista EOS, cloud networking, or large-scale data center environments is highly valued, as is a history of supporting complex deployments in a fast-paced operational setting.
Employees at Arista Networks enjoy competitive compensation packages and comprehensive benefits, including health, dental, and vision coverage, retirement plans, and professional development resources. Additional perks may include wellness programs, flexible work arrangements, and opportunities for advancement within a technology-driven, collaborative environment.
Arista is known for its culture of innovation, openness, and continuous learning. The company supports career growth and encourages its employees to expand their skills by working with cutting-edge technologies and solving real-world networking challenges. Joining the CRE team offers exposure to industry-leading clients and the opportunity to make a tangible impact on critical network operations.