About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

INTRODUCING CUSTOMER SERVICE & OPERATIONS AT TRAINLINE👋

As a Customer Relations Advisor, you’ll play a key role in protecting the Trainline brand by handling complex and sensitive customer cases.

You’ll take ownership of escalations from investigation through to resolution, working across multiple channels to resolve issues, rebuild trust, and deliver exceptional service.

This is a role where your judgement, communication skills, and ability to navigate complexity will make a real difference - not just for customers, but across the wider business.

IN THIS ROLE AS A CUSTOMER RELATIONS ADVISOR AT TRAINLINE, YOU WILL...🚅

- Owning complex customer escalations, including cases from senior stakeholders, press, legal teams, and the Executive Office

- Handling dispute cases such as Rail Ombudsman appeals and County Court claims, drafting clear and well-supported responses

- Managing customer data rights requests (GDPR), including access, deletion, and correction, ensuring accuracy and com...