Customer Onboarding Officer - Italian Market 🇮🇹

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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⭐ Mission
As a Customer Onboarding Officer, you will help us scale the Italian market, which has led to a 35% increase in market forecasts. You will tackle a massive operational backlog by conducting deep-dive account validations in strict compliance.
Reporting to Alessandro, Team KYC-B Operations Italy, you will have a direct impact on our compliance rate and customer satisfaction (CSAT) while helping to rebuild a core operational team.
👩‍💻🧑‍💻 As a Customer Care Officer at Qonto, you will
Analyze profiles: Conduct through manual validations of customer and company profiles (15-20 per day) to determine account eligibility.
Verify documentation: Review complex KYC/KYB documents across the customer lifecycle (passports, IDs, company registration documents, financial statements...).
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