Customer Onboarding Manager
SAI360 is seeking a Customer Onboarding Manager to oversee the comprehensive onboarding process for new clients, ensuring a seamless transition from contract signing through implementation, launch, and integration into ongoing Customer Success initiatives. This pivotal role involves coordinating cross-functional teams, managing complex projects, and fostering strong customer relationships from the outset. The position is remote, offering flexibility for candidates across the United States.
In this role, the Customer Onboarding Manager will develop and execute detailed onboarding plans that outline milestones, responsibilities, dependencies, and success criteria. They will lead alignment meetings to ensure all stakeholders have a clear understanding of expectations and timelines. Maintaining consistent communication with customers throughout the onboarding journey is essential, as is ensuring a structured handoff to the Customer Success team. The manager will also coordinate activities across various SAI360 product lines, collaborate closely with departments such as Sales, Account Management, Professional Services, Product, Support, and Finance, and proactively identify and mitigate potential risks to maintain project momentum.
Candidates should possess a bachelor's degree or equivalent professional experience, along with over five years in customer onboarding, implementation, professional services, project management, or a related customer-facing SaaS role. Exceptional project management and organizational skills are required, with a proven ability to drive projects to completion and hold stakeholders accountable. Experience in coordinating cross-functional teams without direct authority and strong communication skills across operational and executive stakeholders are essential. Familiarity with enterprise applications such as Smartsheet, Salesforce, or Jira is advantageous.
The compensation for this position ranges from $100,000 to $130,000 annually, complemented by bonus incentives. SAI360 offers a comprehensive benefits package, including paid time off, quarterly wellness days, an Employee Assistance Program, healthcare benefits, 401(k) matching, pet insurance, and a Flexible Spending Account. The company operates with a remote-first hiring strategy, providing employees with flexibility and a supportive work environment.
SAI360 is a leading provider of Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, offering a unified platform that enables organizations to identify, manage, and mitigate risks effectively. The company is committed to fostering a culture of trust, resilience, and continuous improvement, providing ample opportunities for professional growth and development. Joining SAI360 means becoming part of a dynamic team dedicated to delivering exceptional value to clients and driving innovation in risk management solutions.