Customer Experience Specialist - Vietnamese Speaking (Based in Bangkok with relocation support)
The Customer Experience Specialist - Vietnamese Speaking is an essential member of Agoda’s customer service operations, primarily responsible for supporting Vietnamese-speaking travelers and partners. This role is based in Bangkok, Thailand, with relocation support offered by the company, reflecting Agoda’s commitment to building an international, multicultural team. Agoda, a leading global online accommodation platform, is widely recognized for its innovative, technology-driven solutions and dedication to customer satisfaction.
In this position, you will handle inquiries from customers and partners via phone, email, and chat, focusing on delivering timely and effective solutions. Responsibilities include assisting with booking modifications, resolving complaints, troubleshooting issues, and providing guidance about Agoda’s products and services. You will work within a collaborative team environment, contributing to continuous improvement initiatives and striving to exceed key performance metrics.
The ideal candidate is a native or fluent Vietnamese speaker, with excellent English communication skills. Prior experience in customer service, hospitality, or a related field is strongly preferred. Candidates should possess strong problem-solving abilities, adaptability, a customer-oriented mindset, and proficiency with digital tools. The ability to work flexible shifts, including nights, weekends, and holidays, is required due to Agoda’s 24/7 operations.
Agoda offers a comprehensive relocation package to successful candidates, including flight tickets and initial accommodation. Employees benefit from ongoing training and development programs, health insurance, competitive salaries, and a dynamic, international work environment.
Agoda fosters a vibrant and inclusive company culture that values innovation, teamwork, and career growth. As part of a leading travel tech company, team members can expect ample opportunities for internal mobility and professional advancement in a global organization.