Customer Experience Specialist - English & Mandarin (Foshan, China)
The Customer Experience Specialist - English & Mandarin position at Agoda is based in Foshan, China, and plays a vital role within the customer support team of this leading global travel platform. Agoda, renowned for its commitment to delivering a seamless travel experience, seeks professionals who are bilingual in English and Mandarin to support its diverse customer base. The team prioritizes responsiveness, empathy, and efficiency in resolving customer inquiries and challenges related to bookings and services.
In this role, you will serve as a primary point of contact for customers, addressing queries and resolving issues via phone, email, and chat. Your day-to-day work will involve providing detailed information about Agoda products, assisting with bookings, handling changes or cancellations, and ensuring a high level of customer satisfaction. You will need to keep accurate records of all customer interactions and collaborate with other departments as necessary to resolve more complex cases.
The ideal candidate will have excellent verbal and written communication skills in both English and Mandarin, along with prior experience in customer service or a related field. Strong problem-solving abilities, attention to detail, and the capacity to remain calm under pressure are essential. Applicants should be comfortable using contemporary communication tools and possess good computer literacy.
Agoda offers a competitive compensation package, along with a comprehensive range of benefits including health insurance and career development programs. Team members enjoy access to a supportive and multicultural work environment, with opportunities for growth and advancement within the organization.
Agoda fosters a dynamic and innovative company culture where your contributions are recognized and valued. Employees benefit from specialized training, recognition programs, and the opportunity to be part of a globally recognized technology brand that is shaping the future of travel.