Customer Experience Enablement Manager | Housing
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
EliseAI is seeking a Customer Experience Enablement Manager to design, execute, and continuously improve training and enablement programs for our Customer Success Managers. You will own CSM onboarding, ongoing skills development, certification, and performance measurement, ensuring every CSM is equipped to drive adoption, retention, and expansion across our customer base.
Key Responsibilities
- Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization
- Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products
- Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights
- Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed be...