Customer Experience - 4th hire, build with AI

Join an early-stage startup.
Accelerate economic opportunity.

Join us as the 4th Customer Experience hire helping shape the future of AI-powered support at Kovo. This multi-faceted role combines hands-on customer support with operational thinking and continuous improvement of the systems that power customer experience at scale.

This role is a good fit if:

- You've spent time in consumer fintech, lending, or credit. You know what a dispute, a chargeback, or a credit reporting question looks like from the customer's side, and you're comfortable working inside regulatory constraints

- You want to improve the workflows, automation, and support infrastructure, not just work inside them.

- You take ownership of complex customer issues and stay on them until they're actually resolved.

- You're already experimenting with AI tools and want to use them to scale support quality, not just volume.

ABOUT US

- Kovo is expanding access to financial tools for people historically excluded from the traditional credit system. We believe everyone deserves the opportunity for economic independence, and we’re building products that help people establish financial identity and unlock opportunity.

- Over the past three years, Kovo has grown revenue 20x while maintaining exceptional capital efficiency. We rank above the 99th percentile in revenue-per-employee benchmarks, reflecting the leverage of a small, high-performing team.

- The team combines the ambition of a venture-scale company with the discipline of a profitable business. We reached positive free cash flow early in our lifecycle, allowing us to grow with less dilution and focus on building for the long term.

- Kovo is backed by Inspired Capital and Homebrew, and built by alumni from Plaid, Experian, Equifax, TransUnion, Innovis, Chime, Honey, Possible, Monzo, OppFi, Splash, Mercury, Twilio, and more. We're looking for exceptional people to help us scale the company another 20x and beyond.

WHY YOU MI...