Customer Care Technician
The Customer Care Technician at Eurofins plays a vital role within the biomedical laboratory and manufacturing facility, focusing on maintaining the cleanliness and sterility of laboratories, equipment, and common areas. This position is integral to ensuring that the environment meets the highest standards necessary for the production and testing of sterile medical products. Eurofins, a global leader in life sciences, provides a unique range of analytical testing services across multiple industries, contributing to safer and healthier environments worldwide.
Key responsibilities include cleaning and sanitizing common areas such as restrooms, locker rooms, cafeterias, warehouses, and storage areas to ensure they are in optimal condition for daily operations. The technician is also responsible for disinfecting laboratories and equipment, stocking and organizing supplies, and operating Microsoft applications for tasks like charting, email communication, and training. Adherence to standard procedures and the ability to work both independently and collaboratively are essential, along with maintaining accurate documentation in a regulated environment.
The ideal candidate possesses strong customer service skills, attention to detail, and the ability to work independently. Experience in housekeeping, custodial, or sanitization roles within medical, laboratory, or clean room environments is beneficial. Good communication skills, both written and verbal, are important, as is the physical capability to stand for up to 8 hours per day in an active role. Minimum qualifications include a high school diploma or equivalent, reliability, proficiency in Microsoft applications, and the ability to pass a physical examination, including respiratory certification and drug testing. Authorization to work in the United States without restriction or sponsorship is required.
Eurofins offers comprehensive medical coverage with dental and vision options, life and disability insurance, a 401(k) plan with company match, and paid holidays and vacation. The compensation range for this position is $19 to $21 per hour, reflecting the company's commitment to valuing its employees and providing competitive benefits.
Joining Eurofins means becoming part of a global network dedicated to making life and the environment safer, healthier, and more sustainable. The company fosters a collaborative and supportive work culture, offering opportunities for professional growth and development. This role provides a chance to contribute meaningfully to the production of medical products that impact lives worldwide, making it an excellent opportunity for individuals seeking a fulfilling career in the life sciences industry.