Customer Care Supervisor

The Customer Care Supervisor at Fictiv's Bengaluru office is responsible for overseeing the daily operations of the Customer Care team, ensuring exceptional service delivery aligned with company standards. This role involves managing a team of 8–15 Customer Care Specialists, fostering a customer-centric culture, and collaborating with cross-functional teams to enhance customer satisfaction.

Key responsibilities include supervising daily activities, ensuring compliance with company policies, setting performance expectations, and providing coaching to team members. The supervisor will also collaborate with the Customer Service Planning team and leadership to analyze operations, implement process improvements, and achieve departmental goals.

Candidates should possess a B.S. degree in Business Administration, Commerce, Engineering, or a related field, with at least 8 years of experience in customer service or order management, and a minimum of 3 years in a supervisory role. Proficiency in CRM, ERP, and case management systems, along with strong leadership and communication skills, is essential.

The position operates from 9:30 PM to 5:30 AM IST, Monday through Friday, aligning with U.S. Pacific business hours. While specific compensation details are not provided, Fictiv offers a range of benefits and perks to support employee well-being and professional growth.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale without typical barriers of cost, complexity, and risk. The company fosters a collaborative and innovative culture, recognized as one of Fast Company’s 2026 Best Workplaces for Innovators. Joining Fictiv offers opportunities to work on impactful projects and contribute to the advancement of manufacturing solutions.