Customer Care Advocate I

The Customer Care Advocate I at Tebra is a pivotal role within the Customer Support team, dedicated to delivering exceptional service to our clients. Tebra, a leading provider of integrated healthcare solutions, empowers independent practices to modernize care and enhance patient experiences. This position is based in Heredia, Costa Rica, and offers a dynamic environment for professionals passionate about healthcare technology.

In this role, the Customer Care Advocate I will manage a high volume of inbound calls, ensuring timely and accurate responses to customer inquiries. Responsibilities include maintaining a positive and professional demeanor, effectively troubleshooting issues, and providing proactive solutions to meet customer needs. The advocate will also document all customer interactions meticulously, collaborate with team members to resolve complex issues, and adhere to established performance metrics to ensure customer satisfaction.

Ideal candidates should possess a high school diploma or equivalent, with prior experience in customer service or technical support being advantageous. Strong verbal and written communication skills in English are essential, along with the ability to multitask and manage multiple systems simultaneously. Proficiency in using customer support tools and a demonstrated ability to troubleshoot and resolve technical issues independently are also important.

Tebra offers a comprehensive benefits package, including health insurance, 401(k) plans, and paid time off. Employees also have access to wellness programs and educational discounts. The company fosters a collaborative and inclusive culture, emphasizing continuous improvement and professional development. Tebra's values include a customer-centric approach, simplicity in healthcare processes, entrepreneurial spirit, teamwork, and celebrating success.

Joining Tebra provides an opportunity to be part of a forward-thinking company at the forefront of healthcare innovation. Employees are encouraged to contribute ideas, engage in problem-solving, and participate in a culture that values diversity and collaboration. Tebra's commitment to employee growth and well-being makes it an attractive workplace for those seeking to make a meaningful impact in the healthcare industry.