CRM Admin

Eurofins is seeking a CRM Administrator to manage and enhance our Microsoft Dynamics 365 CRM platform, ensuring it aligns with business needs and drives user adoption. This role is integral to our team, focusing on optimizing CRM functionalities to support our operations.

Key responsibilities include serving as the primary contact between users and the Group CRM Team, providing daily support, preparing dashboards, generating data insights to fuel business growth, producing training materials, onboarding new users, managing utilization and adoption to meet sales KPIs, developing data governance policies to ensure data integrity, and collaborating with the Group CRM Team to shape new CRM developments.

The ideal candidate will have 3 to 5 years of relevant experience, preferably in an in-house environment. Essential qualifications include certifications in MS Dynamics 365 CRM (Sales, Customer Insights – Journey, and Customer Service). Proficiency in Power BI, PowerApps, and Power Automate is desirable. A good command of English, both spoken and written, is required, along with an independent and proactive approach suitable for a dynamic international workplace.

This position offers flexible working hours to support users across various time zones, providing an opportunity to work in a collaborative and innovative environment.