Consulting Manager - WFH

Consulting Manager

Position Summary
The Consulting Manager serves as a strategic liaison between CitiXsys, its channel partners, and end customers. This role is responsible for overseeing both pre-sales and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.
In regions where CitiXsys works directly with customers, the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.

Essential Duties and Responsibilities
Primary Liaison: Act as the lead functional and technical contact for channel partners and direct customers within the assigned region.
Pre-Sales Support: Provide product demonstrations, solution alignment, and assistance with customer requirements gathering.
Project Management: Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs).
Partner Enablement: Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
Compliance: Promote and monitor certification compliance among partners as outlined in partnership agreements.
Revenue Growth: Identify and pursue upsell and cross-sell opportunities within the existing customer base.
Internal Reporting: Maintain accurate project records and updates within the CitiXsys Project Management System.
Product Collaboration: Work with the Product Development team to stay current on new features and communicate enhancements to partners.
Sales Contribution: Support the sales process by contributing to RFP responses and presenting compelling value propositions.
Knowledge Management: Create and maintain knowledge base articles and internal resources based on partner and customer feedback.
Brand Representation: Represent CitiXsys at industry ev...