Compliance Liaison Manager

We’re looking for a highly adaptable and execution-focused Compliance Liaison Manager to help bridge Compliance with cross-functional teams across Cardless. This role is designed to support our growing credit card programs by ensuring customer issues, operational challenges, and compliance risks are addressed quickly and effectively. As a Compliance Liaison Manager, you’ll play a critical role in coordinating across Compliance, Engineering, Ops, CX, and Risk to drive resolution of high-impact issues. You’ll operate at the center of the business—triaging problems, leading cross-functional efforts, and helping teams move from reactive issue handling to more sustainable, scalable processes. This is a hands-on, dynamic role for someone who thrives in fast-paced environments, enjoys solving complex problems, and is comfortable stepping into different areas of the business as needed.

Responsibilities

Drive Cross-Functional Issue Resolution

- Act as a central point of coordination across Compliance, Engineering, Ops, CX, and Risk to resolve customer issues and operational challenges

- Triage and prioritize high-impact or escalated issues, ensuring timely and effective resolution

Support Complaint & Customer Issue Management

- Partner with internal teams to investigate and resolve customer complaints and regulatory inquiries

- Help improve workflows and processes for managing critical complaints and escalations

Execute on Compliance Operations

- Support manual reviews (e.g., application reviews, fraud alerts) and transaction monitoring (AML/BSA alerts) as needed

- Provide coverage across compliance functions during periods of high volume or team bandwidth constraints

Lead and Operationalize Projects

- Take ownership of projects aimed at improving compliance processes, controls, and customer experience

- Drive initiatives from problem identification through execution and stabilization

Strengthen Controls and Processes

- Identify gaps in current wor...