Collections Analyst

As a Collections Analyst at Monks, you will play a pivotal role in managing the company's accounts receivable, ensuring timely recovery of outstanding invoices, and optimizing cash flow. This position is based in Bogotá, Colombia, and involves close collaboration with the commercial team to resolve billing disputes and maintain accurate financial records within our ERP system.

Your primary responsibilities will include monitoring customer accounts to drive the collection of overdue payments, contacting clients via phone and email to negotiate payment agreements, and recording all collection activities in NetSuite and internal logs. Additionally, you will coordinate with the commercial team to address billing issues, generate alerts for at-risk accounts, and escalate critical cases to Global Accounts Receivable or the Legal department when necessary. Preparing periodic reports on overdue accounts and collection performance will also be part of your duties.

The ideal candidate will have a degree in Business Administration, Finance, Accounting, or a related field, along with at least two years of experience in credit and collections. Strong knowledge of portfolio analysis, collection management, and financial indicators is essential. Proficiency in Excel (including pivots, lookups, and aging schedules) and experience with ERP systems, particularly NetSuite, are preferred. Excellent communication, negotiation, and customer service skills, as well as an intermediate to advanced level of English, are required.

Monks offers a dynamic work environment where diversity and inclusion are valued. Employees have opportunities for professional growth and development within a global, digital-first company that is redefining how brands interact with the world. Joining Monks means becoming part of a team committed to innovation and excellence in marketing and technology services.