CLX Car Advocate, File Owner

We’re looking for a highly motivated Car Claims Advocate, with a lot of positive energy and a genuine passion for helping others, to help us settle auto property damage liability claims quickly and efficiently, surpassing customer expectations along the way.

This role is critical in ensuring our customers receive empathetic and expert support during a challenging time, directly contributing to Lemonade’s mission of making insurance lovable.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll

- Investigate and process auto property damage claims according to company policies and state or federal laws, ensuring fair and timely resolutions

- Gather and evaluate police reports, records, and witness statements, using your investigative skills to determine claim legitimacy and liability

- Interview claimants, witnesses, and other parties, explaining coverage decisions in plain English without relying on insurance jargon

- Maintain accurate and detailed records of all claim activity, ensuring compliance and transparency

- Collaborate with legal counsel and other departments when needed, supporting the swift and professional resolution of complex claims

- Handle Theft and Fire losses, demonstrating expertise in varied claim scenarios

- Contribute to team goals and KPIs, playing a key part in driving overall results and continuous improvement

What you'll need

- 1+ years of property damage claim-handling experience

- Knowledge of insurance laws and regulations

- Strong analytical and critical thinking skills

- Excellent w...